Privacy Policy

1. Introduction

Lariya Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our peer-to-peer delivery platform and services.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name, email address, and phone number
• Government-issued identification for verification
• Profile photo and biographical information
• Bank account details for payments
• Address information for pickup and delivery

2.2 Usage Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Location data (with your permission)
• Communication logs and support interactions
• Transaction history and payment information

2.3 Delivery Information

We collect information related to deliveries, including package descriptions, pickup and delivery locations, tracking data, and photos of packages.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Facilitating delivery requests and matching with travelers
• Processing payments and managing escrow accounts
• Providing real-time tracking and communication tools
• Delivering customer support and resolving disputes

3.2 Safety and Security

• Verifying user identities and preventing fraud
• Monitoring for suspicious activity and policy violations
• Ensuring compliance with applicable laws and regulations
• Protecting the safety of our users and the community

3.3 Communication

• Sending service-related notifications and updates
• Providing marketing communications (with your consent)
• Sharing important policy changes and security alerts
• Facilitating communication between users

3.4 Business Operations

• Analyzing usage patterns to improve our Service
• Conducting research and analytics
• Developing new features and services
• Complying with legal obligations and regulatory requirements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

We share limited information with other users as necessary for the Service, including:

• Name and profile photo for identification
• Contact information for coordination
• Delivery details and tracking information
• Ratings and reviews (anonymized)

4.2 With Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, including payment processors, cloud storage providers, and analytics services.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your personal information, we will securely delete or anonymize it, except where we are required to retain it for legal, regulatory, or business purposes.

7. Your Rights

Under applicable data protection laws, you have the following rights:

7.1 Access and Portability

You have the right to access your personal information and receive a copy of your data in a structured, machine-readable format.

7.2 Correction and Update

You have the right to correct or update inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions for legal or business purposes.

7.4 Objection and Restriction

You have the right to object to certain processing of your personal information and request restriction of processing in certain circumstances.

7.5 Withdrawal of Consent

Where we rely on your consent for processing, you have the right to withdraw your consent at any time.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. You can control cookie settings through your browser preferences.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to provide our Service and improve functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

When we transfer personal information outside of Ghana, we rely on adequacy decisions, standard contractual clauses, or other appropriate safeguards as required by law.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Regulatory Information

This Privacy Policy complies with Ghana's Data Protection Act, 2012 (Act 843) and other applicable data protection laws. If you are located in the European Union, this Privacy Policy also complies with the General Data Protection Regulation (GDPR).

You have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your personal information in accordance with applicable laws.