Your Safety is Our Priority
We've built comprehensive safety measures to protect every user on our platform. Learn about our security features, verification processes, and safety guidelines.
Safety Features
Identity Verification
All users must verify their identity with government-issued ID and phone number
Escrow Protection
All payments are held in secure escrow until delivery is completed and confirmed
Real-Time Tracking
GPS tracking ensures you always know where your package is
Insurance Coverage
Comprehensive insurance protects against loss, damage, or theft
Fraud Detection
AI-powered monitoring detects and prevents fraudulent activities
24/7 Support
Round-the-clock customer support for any safety concerns
Safety Guidelines
For Senders
Verify Traveler Identity
Always check the traveler's ID matches their profile before handing over your package
Use Secure Pickup Codes
Only share pickup codes in person, never through messages or calls
Document Package Condition
Take photos of your package before handover to document its condition
Meet in Public Places
Choose safe, public locations for package handovers
For Travelers
Verify Package Contents
Check package contents match the description before accepting
Secure Package Storage
Keep packages in a secure, dry place during transport
Verify Receiver Identity
Confirm receiver identity before handing over the package
Report Suspicious Activity
Immediately report any suspicious packages or behavior
Emergency Procedures
If You Feel Unsafe
- • Trust your instincts and leave immediately
- • Use the emergency button in the app
- • Contact local authorities if necessary
- • Report the incident to our safety team
If Package is Damaged
- • Document damage with photos immediately
- • Do not accept damaged packages
- • Contact support for assistance
- • File an insurance claim if applicable
Trust & Safety Team
Amina Osei
Head of Safety
Former law enforcement officer with 15+ years experience in security and safety protocols
Kwame Asante
Fraud Prevention Specialist
Cybersecurity expert specializing in fraud detection and prevention systems
Fatima Ibrahim
Customer Safety Advocate
Dedicated to ensuring every user has a safe and positive experience on our platform
Need Help?
Our safety team is available 24/7 to help with any concerns or emergencies.